Case study

Cancham Five resource centres in a single site

A chamber of commerce sells nothing: it grants access. We rebuilt Cancham's site around its five resource centres — dashboard, catalogue, digital library, comparative data and commissioned studies — in a multilingual interface the team administers itself.

The context

Cancham is the chamber of commerce and cooperation between Canada and Madagascar, active since 2016.

A chamber of commerce does not sell a product: it gives access to information — market data, exporter catalogues, reference documents, studies. It is a librarian’s trade, with the drawback that comes with it: every new service becomes one more menu entry, and the site ends up reading like a table of contents nobody finishes.

The existing site had aged on both fronts — how it looked and how it was run. It had to be rebuilt, and above all made self-administered: a chamber publishes continuously, and a site you can only update by calling your agency stops being updated.

What we produced

A complete redesign, visual and functional.

Five resource centres, distinct and legible

The heart of the work was organising five services that share neither an audience nor a use:

  • comparative data, to decide quickly;
  • an economic dashboard, an interactive overview of the key indicators;
  • a product catalogue, presenting what Madagascar has to export;
  • a digital library, free or paid;
  • commissioned studies, on request.

Treating them as five entries in the same menu would have drowned them. Each one is a resource centre in its own right, with its own front door.

A multilingual site, out of necessity

Multilingual handling is not an option for a bilateral chamber: it is the condition for both sides of the relationship to read the same thing. It was planned into the architecture rather than bolted on afterwards.

A CMS the chamber runs itself

WordPress was installed and configured with a custom theme and the extensions required, so that updating the content depends on nobody but the team.

What keeps a chamber alive

To that we added newsletter subscription and management, social media integration and a full contact form — the channels through which a chamber actually maintains its network between two events.

A responsive rebuild

The design was modernised and adapted to every device, with simplified navigation.

What it changes

Cancham has a site that does its job: making what it holds accessible, in both languages of the relationship it serves, without depending on anyone else to publish.

For an organisation whose value IS the information it makes available, the quality of the site is not a shop window. It is the service.

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