Privacy policy

Data controller

Takamoa — Lot III AB 33 Analamahitsy Andrononobe, Antananarivo, Madagascar.
Tax ID (NIF): 5005755679 · Statistical no. (STAT): 82197 51 2021 0 01017.
Contact: contact@takamoa.com

Data we collect

We collect personal data in order to provide and improve our services. The information collected may include your name, email address and phone number.

On this website it comes from the contact form: you alone decide what you put in it. No account is created, and nothing is collected without your knowledge beyond the cookies described below.

Clients of our Takamoa Marketing platform also entrust us with data from their social media accounts: it is described in a dedicated section.

Purpose

This data is used to handle your enquiry, to get back to you, and to meet our legal obligations. It is never sold.

Recipients

Messages sent from the form are passed to our internal enquiry management tool, hosted on our behalf. They are not shared with any third party for commercial purposes.

Form protection

The form is protected against automated submissions by an invisible honeypot field and, when enabled, by the Cloudflare Turnstile anti-bot service. Turnstile sets no advertising cookie and is not used to profile you.

Cookies and analytics

This website uses cookies for:

• Necessary cookies — essential to the operation of the site.
• Performance cookies — analysing site usage to improve the user experience.
• Targeting and advertising cookies — delivering personalised content and adverts.

Analytics and marketing tools — Google Analytics 4, Meta Pixel and LinkedIn Insight — are only loaded once you have accepted: until you answer the banner, none of those scripts run. You can decline, or change your mind at any time from the banner or from your browser settings.

The Takamoa Marketing platform and connected networks

Our clients use Takamoa Marketing (marketing.takamoa.com) to manage their Facebook Pages, Instagram professional accounts, LinkedIn Company Pages and TikTok accounts. The connection is made from the network's authorisation screen, choosing the permissions granted: for Facebook and Instagram, by someone who manages the Page with enough access; for LinkedIn, by an administrator of the Page; for TikTok, by the account holder. In every case we receive access tokens, which we store encrypted.

Facebook and Instagram (Meta)

The connection goes through the “Takamoa.” Meta app. We receive:

• the ID, name and username of the Page or account, the permissions granted and the person's role on the Page;
• the posts of the Page or account and their statistics (audience, reach, engagement), and those of its ads, read-only;
• comments received by the Page or account, and Messenger and Instagram Direct messages — text, attachments, shared posts, mentions and story replies, as well as the replies sent by the Page or account — with the ID and name, or Instagram username, of their authors, and their profile picture when Facebook provides it;
• the name, ID and public link of a Page the client invites to collaborate on a video.

TikTok

We receive:

• the account ID, display name, username and profile picture;
• the account statistics: followers, following, likes and number of videos;
• its public videos — description, cover, link, duration — and their view, like, comment and share counts;
• the posting options TikTok offers for the account, such as the privacy levels allowed.

We do not receive the text of comments or the direct messages of a TikTok account.

LinkedIn

We receive:

• the Company Pages the person administers: ID, name, public name and their role on the Page;
• the posts of those Pages and the comments they receive, with the name and picture of their authors;
• the statistics of the Pages and their posts: followers, views, impressions, clicks, engagement and video views.

We do not connect personal LinkedIn profiles. Posts and comments received from LinkedIn are kept for 6 weeks at most, and statistics for 1 year at most.

What we do with it

This data is only used for the service the client asks us for: publishing and scheduling content, replying and reacting to comments and direct messages (Messenger, Instagram Direct), measuring performance, reviewing ads and inviting a collaborator Page. We do not sell it or use it for targeted advertising. Only members of the client's workspace, our team when the service requires it, and the technical providers that run the service on our behalf can access it.

For comments and messages from people who write to a Page or account, we act on behalf of the client who manages it.

The data is kept as long as the connection is active, within the limits above. On request, or when the plan ends, we delete the connection and the related data within 10 days: the Data deletion page explains how. Use of the app is governed by its terms of use.

Applicable framework and grounds for processing

Takamoa is established in Madagascar: the processing described here falls under Law No. 2014-038 of 9 January 2015 on the protection of personal data, overseen by the Commission Malagasy de l'Informatique et des Libertés (CMIL).

Each processing operation rests on its own ground:

• Contact form — taking steps at your request before entering into a contract: replying to you requires us to process the information you send.
• Analytics and advertising cookies — your express consent, collected through the banner and revocable at any time. Nothing is set before you agree.
• Necessary cookies — the operation of the site, without which it cannot serve you.
• Takamoa Marketing platform — our contract with the client, and the permission the person who manages the Page or account grants to the app when connecting it, which can be withdrawn at any time.
• Contractual and accounting records — our legal obligations, once a commercial relationship begins.

Retention periods

The law requires that data be kept no longer than necessary, without setting figures. These are the periods we apply:

After those periods the data is deleted. You can of course ask for it to be deleted sooner.

Your rights

You have the right to access, correct or delete your personal data. To exercise those rights, write to contact@takamoa.com.

For data from a Page or account connected to Takamoa Marketing, the Data deletion page describes the process.

If our answer does not satisfy you, you may refer the matter to the Commission Malagasy de l'Informatique et des Libertés (CMIL), the supervisory authority in Madagascar.

Related documents

Legal notice · Terms of use · Data deletion · Takamoa Marketing terms of use